TERMS OF SALES - READY-TO-WEAR

1. WHO WE ARE

Who we are. We are EDXU Limited, a company registered in England and Wales (from now on "we", "our" or "us"). Our company registration number is 12778937, VAT Number is 380763676 and our address is Kemp House, 160 City Road, London, UK, EC1V 2NX.  We sell ready-to-wear and bespoke jewellery through our website, www.edxulondon.com (from now on, our "website").

2. THESE TERMS OF SALES

2.1 What these terms cover.  These terms and conditions of sale (from now on, the "terms") set out the terms on which we supply our ready-to-wear products to you and our and your rights in respect of such products.  These terms do not cover our jewellery design or personalisation services or our customised, reimagine or bespoke products.  These services and products are covered by separate terms and conditions.

2.2 Why you should read them.  Please read these terms carefully before you place an order for any of our products.  These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem, and how to return an order and other important information.

2.3 These terms are binding.  You are required to accept the terms completely and, once accepted they form a binding contract between you and us.  If you do not accept these terms completely, then you must not place an order through our website.  By placing an order, you agree to be bound by these terms as at the time of your order.  You, and any contract of sale between us, will be subject to the version of these terms in force at the time you order the products from us.

3. OUR CONTRACT WITH YOU

3.1 How we will accept your order.  Nothing in these terms or elsewhere on our website constitutes an offer to sell or supply products to you. Your order of our products constitutes an offer to purchase them.  Our order confirmation email confirms receipt of your order but does not amount to an acceptance of it.  Our acceptance of your order will take place when we send you an acceptance email (after our confirmation email), at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order.  If we are unable to accept your order, we will inform you of this and will not charge you for the product.  This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3.3 Your order number.  We will assign an order number to your order and tell you what it is when we accept your order.  It will help us if you can tell us the order number whenever you contact us about your order.

3.4 Shipping destinations.  In addition to domestic (United Kingdom) shipment, we also ship to 43 countries around the world: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Ireland, Isreal, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey and the United States. Unfortunately, we currently do not offer order delivery from or deliver to countries other than those identified in the list above. If you would like to place an order for delivery to countries other than those on the list, please get in touch instead as your order may be cancelled without liability.

4. OUR PRODUCTS

4.1 Products may vary slightly from their pictures.  The images of the products on our website are for illustrative purposes only.  Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products.  Your product may vary slightly from those images.

4.2 Product packaging may vary.  The packaging of the product may vary from that shown in images on our website.

4.3 Making sure your measurements are accurate.  If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct.  You can find information and tips on how to measure on our website’s size guide page or by contacting us.

5. YOUR RIGHTS TO MAKE CHANGES

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible.  If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.  If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 - Your rights to end the contract).

6. OUR RIGHTS TO MAKE CHANGES

6.1 Minor changes to the products.  We may change the product to reflect changes in relevant laws and regulatory requirements.

6.2 More significant changes to the products and these terms.  In addition, as we informed you in the description of the product on our website, we may make the following changes to the product: size, shape, colour, gemstones, plating, functionality, crafting method, price, payment terms, delivery method and date, and packaging, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

7. PROVIDING THE PRODUCTS

7.1  Delivery costs.  The costs of delivery will be as displayed to you on our website.

7.2 When we will provide the products.  During the order process, we will let you know when we will provide the products to you.  We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.

7.3 We are not responsible for delays outside our control.  If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.  Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.4 If you are not at home when the product is delivered.  If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

7.5 If you do not re-arrange delivery.  If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.

7.6 When you become responsible for the goods.  A product which is goods will be your responsibility from the time we deliver the product to the address you gave us.

7.7 When you own goods.  You own a product once we have received payment in full.

7.8 What will happen if you do not give the required information to us.  We may need certain information from you so that we can supply the products to you, for example, personal details for personalised goods. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.9 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

7.9.1 deal with technical problems or make minor technical changes;

7.9.2 update the product to reflect changes in relevant laws and regulatory requirements;

7.9.3 make changes to the product as requested by you or notified by us to you (see clause 6).

7.10 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending the supply of the product unless the problem is urgent or an emergency. If we have to suspend the product we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

7.11 We may also suspend the supply of the products if you do not pay.  If you do not pay us for the products when you are supposed to (see clause 12.4) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend the supply of the products until you have paid us the outstanding amounts.  We will contact you to tell you we are suspending the supply of the products.  We will not suspend the products where you dispute the unpaid invoice (see clause 12.5). We will not charge you for the products during the period for which they are suspended.

7.12 Product Warranty. Each EDXÚ product (including customised products such as customised size, gemstones or colour) enjoys a 24-month limited warranty from the date of purchase:

7.12.1 the warranty covers manufacturing defects but does not include general wear and tear, accidental damage or misuse; chipped, cracked or lost gemstones, natural oxidisation or worn plating;

7.12.2. warranty does not cover lost or stolen items;

7.12.3 proof of purchase is required to validate the warranty;

7.12.4 if your product(s) no longer qualifies for our warranty, we can repair your jewellery at a cost. Please email us to find out more or get a quotation for our repair service. Unfortunately, we are only able to repair our branded EDXÚ jewellery. If you would like to re-design or re-purpose your existing jewellery, you could try our Reimagine service. For more information, please email us at info@edxulondon.com.

8. YOUR RIGHTS TO END THE CONTRACT

8.1 Statutory rights.  Should you wish to cancel this contract or return any products, you may only do so in accordance with the terms.  Our terms do not affect your statutory rights as a consumer (including, where applicable, your rights under applicable distance selling legislation or e-commerce regulations in the territory to which the product is shipped.  For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau or the equivalent in your country (if any).

8.2 You can always end your contract with us.  Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

8.2.1 If what you have bought is faulty or not as described you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 11;

8.2.2 If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.3; or

8.2.3 If you have just changed your mind about the product, see clause 8.4.  You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any products;

8.3 Ending the contract because of something we have done or are going to do.  If you are ending a contract for a reason set out at clauses 8.3.1 to 8.3.5 below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation.  The reasons are:

8.3.1 we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);

8.3.2  we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

8.3.3  there is a risk that supply of the products may be significantly delayed because of events outside our control;

8.3.4  we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons; or

8.3.5  you have a legal right to end the contract because of something we have done wrong.

8.4  Exercising your right to change your mind.  For most products bought online, you have a legal right to change your mind within 14 days and receive a refund.  These statutory rights are explained in more detail in these terms.

8.5  When you don't have the right to change your mind.  You do not have a right to change your mind in respect of:

8.5.1  Bespoke, reimagine, customised or engraved products or other products that are made to your individual specifications or which are clearly personalised;

8.5.2  products such as earrings and studs, which, for hygiene reasons are unable to be returned once the hygiene seal has been broken.

8.5.3  any products which become mixed inseparably with other items after their delivery.

8.5.4 during the sales period, the purchase of sale items will be final. Therefore we will be unable to process any refunds or exchanges.

8.6 How long do I have to change my mind?  You have 14 days after the day you (or someone you nominate) receives the goods, unless:

(a)  Your goods are split into several deliveries over different days.  In this case, you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.

(b)  Your goods are for regular delivery over a set period.  In this case, you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.

9. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

9.1  Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following: 

9.1.1  Phone or email.  Call customer services on +44(0)20 8980 8592 or email us at info@edxulondon.com.  Please provide your name, address, order number, details of the order and your phone number and email address.

9.1.2 Online. Please go to our Contact Us page and request a return by selecting the ‘Shipping & Returns Enquiry’.

9.2  Returning products after ending the contract.  If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us.  You must post the goods back to us or if they are not suitable for posting allow us to collect them from you.  Please call customer services on +44(0)20 8980 8592 or email us at info@edxulondon.com for a return label or to arrange collection.  If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

9.3  When we will pay the costs of return.  We will pay the costs of return if the products are faulty or not as described or because you have a legal right to do so as a result of something we have done wrong.  In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of delivery and return.  

9.4 What we charge for collection.  If you are responsible for the costs of return and we are collecting the product from you, we will charge you £6.50 per collection of products weighing less than 2kg in total, and more for products that exceed this limit.  The collection service is only available in England, Wales and Scotland.

9.5 How we will refund you.  We will refund you the price you paid for the products including delivery costs, by the method you used for payment.  However, we may make deductions from the price, as described below.

9.6  Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

9.6.1  We may reduce your refund of the price (excluding delivery costs) to:

(a) Reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.  If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.

(b) Take account of the costs of delivery and return shipping in accordance with clauses 9.3 and 9.4.

9.7 When your refund will be made.  We will make any refunds due to you as soon as possible.  If you are exercising your right to change your mind then:

9.7.1 If we have not offered to collect the products, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.  For information about how to return a product to us, see clause 9.2.

9.7.2 In all other cases, your refund will be made within 14 days of return confirmation.

10. OUR RIGHTS TO END THE CONTRACT

10.1  We may end the contract if you break it.  We may end the contract for a product at any time by writing to you if:

10.1.1 you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

10.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, personal details for personalised products;

10.1.3 you do not, within a reasonable time, allow us to deliver the products to you.

10.2 You must compensate us if you break the contract.  If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

11. IF THERE IS A PROBLEM WITH THE PRODUCT

11.1 How to tell us about problems.  If you have any questions or complaints about the product, please contact us.  You can telephone our customer service team at +44(0)20 8980 8592 or write to us at info@edxulondon.com.

11.2 Goods supplied in accordance with these terms.  We are under a legal duty to supply products that are in conformity with this contract.  Nothing in these terms will affect your legal rights.

11.3 Your obligation to return rejected products.  If you wish to exercise your legal rights to reject products you must post them back to us or (if they are not suitable for posting) allow us to collect them from you.  We will pay the costs of postage or collection.  Please call customer services on +44(0)20 8980 8592 or email us at info@edxulondon.com for a return label or to arrange collection.

12. PRICE AND PAYMENT

12.1 Where to find the price for the product.  The price of the product (which includes any applicable sales tax imposed by the United Kingdom) will be the price indicated on the order pages when you placed your order.  We take all reasonable care to ensure that the price of the product advised to you is correct.  However please see clause 12.3 for what happens if we discover an error in the price of the product you order.

12.2  What is not included in our product price?  Items in your order may be subject to taxes, import duties and other charges when entering the country of destination. These will usually be collected from you by the shipping company upon delivery. The product prices listed on our website do not include these taxes, duties or other charges. By placing an order for any of our products, you agree to assume all risk and responsibility for such charges.

12.3  What happens if we got the price wrong?  It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount.  If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.  If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

12.4  When you must pay and how you must pay.  We accept payment by debit card, credit card (including Visa, Mastercard, Maestro and American Express) and PayPal.  You must pay for the products before we dispatch them.  We will not charge your credit or debit card until we dispatch the products to you.  All of the products are priced in pounds sterling.  If permitted, payment in currencies other than pounds sterling may incur additional bank, platform or transaction fees in addition to the price displayed on our website.  These fees are your responsibility.  The level of the fees will be governed by your bank, platform or service provider and will in part be linked to the exchange rates applied by them at the time of the transaction.  

12.5 What to do if you think an invoice is wrong.  If you think an invoice is wrong please contact us promptly to let us know.

13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU WHEN ORDERING PRODUCTS

13.1  We are responsible to you for foreseeable loss and damage caused by us.  If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.  Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

13.2  We do not exclude or limit in any way our liability to you where it would be unlawful to do so.  This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match the information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care.

13.3 We are not liable for business losses.  We only supply the products for domestic and private use.  If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13.4  Our maximum liability to you.  Subject to clause 13.2 and any applicable law, our maximum aggregate liability to you in respect of goods that you purchase from us via the website (whether in contract, tort including negligence, strict liability, breach of statutory duty or other legal theory) shall be limited to the price charged to you in relation to those goods and services.

14. OTHER IMPORTANT TEMRS

14.1  We may transfer this agreement to someone else.  We may transfer our rights and obligations under these terms to another organisation

14.2  You need our consent to transfer your rights to someone else.  You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

14.3  Nobody else has any rights under this contract.  This contract is between you and us.  No other person shall have any rights to enforce any of its terms

14.4  If a court finds part of this contract illegal, the rest will continue in force.  Each of the clauses of these terms operates separately.  If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.

14.5  Even if we delay in enforcing this contract, we can still enforce it later.  If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.  For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

14.6  Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by the laws of England and Wales.  You and we agree to the non-exclusive jurisdiction of the English courts.  This does not affect your legal rights as a consumer in the country in which you are located.

14.7 What happens if you are not happy or have a complaint?  We hope you will be happy with your purchase.  If you are not, please contact our customer service team at info@edxulondon.com.  If we are not able to resolve your complaint, if you are an EU resident customer, you may wish to use the EU online dispute resolution platform https://ec.europa.eu/consumers/odr/. This is an independent service available to EU resident customers making online purchases. 

TERMS OF USE - WEBSITE

 1. WHO WE ARE

Who we are. We are EDXU Limited, a company registered in England and Wales (from now on "we", "our" or "us"). Our company registration number is 12778937, VAT Number is 380763676 and our address is Kemp House, 160 City Road, London, UK, EC1V 2NX.  We operate the website, www.edxulondon.com (from now on, our "website").

2. THESE TERMS AND CONDITIONS

2.1 What these terms cover. These terms and conditions (from now on, the "terms") set out:

2.1.1 our rights and obligations and the rights and obligations of those persons that access or use our website (from now on, "you"); and

2.1.2 incorporate our privacy notice.

2.2 Why you should read them. Please read these terms carefully before you use our website.  These terms tell you who we are, how you should use our website, what to do if there is a problem, and other important information.

2.3 These terms are binding. You are required to accept the terms completely and, once accepted they form a binding contract between you and us.  If you do not accept these terms completely, then you must not use or continue to use the website.  By accessing any part of the website, you agree to be bound by these terms as they are updated from time-to-time at the time of your use.

2.4 We may change the terms. You should check for any changes to these terms each time you access or use the website as changes will be legally binding upon you when we post them whether or not we provide you with any other notice of such changes.  We will indicate the effective date of the currently applicable terms at the beginning of the terms.

3. HOW TO CONTACT US

3.1 How to contact us. You can contact us by telephoning our customer service team at +44(0)20 8980 8592 or by writing to us at info@edxulondon.com.

3.2 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address (if provided to us).

4. YOUR USE OF OUR WEBSITE

4.1 Your use must be lawful.  You confirm and undertake to us that you will not use our website for any purpose that is unlawful or prohibited by these terms.

4.2 In particular you:

(a) agree to read and abide by all notices posted on our website from time-to-time;

(b) agree to abide by all applicable laws and regulations and that you will not create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other suppliers; and

(c) acknowledge that you are responsible for the integrity of any information you may provide to us via this website and warrant that this information (if any) is true, complete and accurate and does not infringe any other person's rights to the best of your knowledge.

4.3 Obligations on you relating to your use of the website.  You agree that you will not:

4.3.1 use this website to transmit any malware, spyware, viruses, worms, defects, Trojan horses, malicious or harmful code or use any items of a destructive nature, or compile or use any content for the purpose of spamming or to promote or facilitate disruptive commercial messages or advertisements;

4.3.2 attempt to gain unauthorised access to any part of our website or any server, computer or database connected to our website; or

4.3.3   transmit any defamatory, obscene messages or content which may otherwise be unlawful (including that which includes any other person's proprietary rights such as trademarks, copyright or confidential information or trade secrets and where you are not authorised by the owner or rights holder to use, post or distribute such content).

5. INTELLECTUAL PROPERTY RIGHTS

5.1 The website is protected by international law.  The website and its content (including text, graphics, icons, logos, videos, images, drawings, photographs, plans, computer-generated images, mock-ups and other data) are protected by international intellectual property laws, and other relevant laws.

5.2 We own all intellectual property rights relating to the website.  All rights, title and interest in and to the website, its content and all trademarks used on the website (whether registered or unregistered), are owned by us, our affiliates or third parties with whom we do business.

5.3 The website is copyright-protected with all rights reserved.  Our website and its content are subject to copyright with all rights reserved. You agree that you will not copy, publish, reproduce, store, distribute, sell, make available, transmit or in any other way re-use in any medium any material or content from the website (whether in the same format as used on the website or a derivative form) without our prior express written permission. Other than as expressly provided in these terms, nothing will be construed as inferring by implication or otherwise any licence or right under any copyright, trademark, database right, or other intellectual property or proprietary interest of us, our licensors or any third party. Any rights not expressly granted to you by these terms are reserved by us, our licensors or third parties. You agree that you will not take any action inconsistent with our ownership of the website and/or our website content.

6. LINKS TO THIRD PARTY WEBSITES

6.1  We do not endorse third party websites.  Our website may contain hyperlinks to websites operated by parties other than us. These hyperlinks are provided for your reference only and their inclusion should not be interpreted as an endorsement of those organisations and their activities.

6.2 You are bound by third party terms and conditions. On accessing one of these hyperlinks, you become subject to the terms and conditions imposed by the operator of the new website that is being visited.

6.3 We are not responsible for third party website content. As the information available via hyperlinks to third-party websites is maintained by other organisations, we cannot be held responsible for any inaccuracies in the information on such websites. Any visit by you to such websites is therefore undertaken at your own risk.

7. Our responsibility for loss or damage suffered by you

7.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

7.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights.

8. DISCLAIMERS

8.1 We do not guarantee that our website will be error-free.  We do not warrant that the information published on our website will be error-free and in using our website you acknowledge all information and code may include inaccuracies, mistranslations or typographical errors. 

8.2 We do not guarantee that our website will be virus-free.  Whilst we use reasonable efforts to ensure that our website is free from viruses, malware and other harmful items, we cannot guarantee that your use of the website will be virus-free. You should therefore undertake your own safeguards against potential damage to your computer, equipment, device and data by ensuring that you have appropriate virus screening software. We do not accept any liability for any damage that you may incur as a result of a computer virus.

8.3 We do not guarantee that our website will always be available.  Whilst we use reasonable endeavours to make the website available to you, we cannot guarantee and do not warrant that your access to the website will be continuous and uninterrupted.  We further reserve the right to suspend access to the website at any time and without notice for the purpose of scheduled or emergency maintenance, repairs or upgrades or to improve its performance or functionality.  We accept no liability to you in respect of any such interruptions to the availability of the website.

8.4 The website is provided "as is". Subject to any statutory conditions, this website is provided or made available to you on an "as is" basis.  We cannot and do not guarantee that the website will meet your requirements.  Whilst we use reasonable care and skill to provide you with access to the website, to the maximum extent permitted by law, all representations, warranties and conditions, whether express or implied, statutory or otherwise are hereby excluded, including without limitation, representations, warranties or undertakings about our website, including without limitation, its completeness or its merchantability, quality or fitness for a particular purpose.

9. OTHER IMPORTANT TERMS

9.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation

9.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

9.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms

9.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

9.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

9.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by the laws of England and Wales.  You and we agree to the non-exclusive jurisdiction of the English courts.  This does not affect your legal rights as a consumer in the country in which you are located.

ABOUT US

We’re EDXU Ltd of Kemp House, 160 City Road, London, EC1V 2NX, info@edxulondon.com, and we’re subject to English law.  We use your information as further explained in this Privacy Policy.  We’ll be the “controller” of the information you provide to us.

Our website links to other websites, which will have their own privacy policies and terms.

WHAT INFORMATION DO WE NEED?

We only collect basic personal data about you – specifically, name, address, email and jewellery sizes. We don’t ask you to provide any special types of information (such as health data), location-based information or use your information to build profiles about you.

WHY DO WE NEED IT?

We need to know your basic personal data to be able to provide you with products AND/OR services in line with our Terms & Conditions via the [edxulondon.com] website. The information we collect is only what we need to be able to deliver your order to you, to help you with your order if required, and to enable you to use our website.

WHAT DO WE DO WITH IT?

All the personal data we process is processed by our staff in the UK to fulfil your order and enable our customer service team to help you with your order if required and. 

If you register as a user of our website, we ask you to provide your contact details which we’ll store and use to contact you about your orders and so you don’t have to re-enter this information every time you want to order from us.

We also use a delivery service provider to despatch our products to you, so we share your contact details with them to ensure your order reaches you.

For the purposes of IT hosting and maintenance, this information is located on servers within the EU.

No other third parties have access to your information unless we specifically say so in this Privacy Policy, or the law requires this.

OTHER THINGS WE’D ALSO LIKE TO DO WITH YOUR INFORMATION

We’d like to use your name and email address to inform you of our similar products and promotional offers. You can expect to receive no more than three marketing emails per week from us. This information is not shared with third parties and you can unsubscribe at any time by clicking the “Unsubscribe” link in any of our emails or contact us here.

If this is something you’d like to sign up to, please fill in our newsletter form on the bottom of this page.

HOW LONG WILL WE KEEP IT?

We keep your information in accordance with the following retention schedule, and then securely erase it once no longer needed:

Type of information: Name, address, email address

Purpose of processing: Marketing

Retention period: Until you notify us that you no longer wish to receive marketing from us

YOUR RIGHTS

You have the following rights regarding your information:

1.     The right to be informed: You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this Privacy Policy.

2.     The right of access: You have the right to obtain access to your information (if we’re processing it), and other certain other information (similar to that provided in this Privacy Policy).

This is so you’re aware and can check that we’re using your information in accordance with data protection law.

For more information or to request access, see accessing your information or contact us.

3.     The right to rectification: You’re entitled to have your information corrected if it’s inaccurate or incomplete.

For more information or to request correction, see correcting your information or contact us.

4.     The right to erasure: This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.

For more information or to request erasure, see erasing your information or contact us.

5.     The right to restrict processing: You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.

For more information or to request restriction, see restricting processing of your information or contact us.

6.     The right to data portability: You have rights to obtain and reuse your personal data for your own purposes across different services. Eg, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability.

For more information or to request data portability, see taking your information with you or contact us.

7.     The right to object: You have the right to object to certain types of processing, including processing for direct marketing (which we do only with your consent). For more information or to object, see objecting to processing.

OR For information about your rights, see Your Privacy Rights (which forms part of this Privacy Policy).]

MAKING A COMPLAINT

To make a complaint about how we’ve handled your information, contact us here: Kemp House, 160 City Road, London, EC1V 2NX, info@edxulondon.com.

If you’re not satisfied with our response to your complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO).

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